Frequently Asked Questions

We pride ourselves on transparency, so here's a comprehensive list of common questions and answers.

Your Questions: Answered.

These are some of the most common questions we're asked.
If you don't see your question here, contact us!

What is MDR, XDR, EDR... oh my?

Managed Detection and Response (MDR) is a managed security service, often leveraging an outsourced team of experts to provide monitoring and alerting services, such as:
- 24/7/365 Digital Monitoring
- Threat Detection
- Threat Hunting
- Systems Management

Extended Detection and Response (XDR) is an evolution to MDR and a more recent solution-set that seeks to place more security functions within a single software ecosystem. XDR tools often provide features such as:
- Centralized Dashboard
- Consolidated Threat Monitoring
- Automated + Human-verified Response
- AI Integration

Endpoint Detection and Response (EDR) improves the security of an org’s network-connected 'endpoint' systems (computers, servers, etc.) against cyber threats. EDR tools commonly include the following capabilities:
- Endpoint Monitoring
- Endpoint Detection
- Log Monitoring
- Digital Forensics

Quadrant's MXDR service integrates all three.

How much do your solutions/services cost?

Pricing can vary depending on many factors, notably type of services rendered (ex: MXDR, Endpoint Management, Advisory Services, etc.), number of users/assets, and complexity of environment. To receive a fast and transparent quote, contact us for pricing.

Will I have to buy licenses to other tools to maximize your solutions/services?

For the most part, NO! Quadrant is a platform-agnostic MXDR provider, meaning we never force you to buy ancillary solutions or products to fit our services. We integrate and manage the tools you currently use, making the most of current licenses and saving you budget. Upon request, we're happy to advise in the selection of security solutions that can maximize your environment.

What are the coverage hours of your Security Operations Center?

The Quadrant SOC is staffed by live US-based analysts 24 hours a day, 7 days a week, 365 days a year, at our headquarters in Jacksonville, FL.

What is your average response time to an alert?

Under 15 minutes. Additionally, the "tier-less" nature of our SOC means there are no "escalations", which often add complexity and take time to hand-off. The same analyst who fields your alert will be your POC throughout the entire process.

What type of reporting is available?

Our Sagan dashboard provides dynamic reporting on essentially any datapoint ingested, offering executive summaries and data visualization on-demand. Executive-level reporting is also provided monthly or quarterly (customer preference) through our Customer Success team, providing an overview of the amount of data and number of logs analyzed per period with corresponding metrics of the number of events escalated (both Critical and Non-critical) to the customers incident response teams. These reports also provide information on the number of events that were analyzed and cleared by the Quadrant systems and security analysts.

Do you provide Incident Response services?

Yes. When an incident has occurred, Quadrant supports the customer through the full lifecycle of the incident by providing around-the-clock Incident Response (IR) support. In conjunction with the 24/7/365 Security Operations Center, a Quadrant IR Lead engages with the customer team to ensure that all necessary analyses are completed, and that all data and information deemed related to the event are provided to the customer in a time-efficient and quality-assured manner. We can also work alongside a customers third-party IR team in a support capacity.

Can you provide customer references upon request?

Yes, if you are considering Quadrant as your MXDR or Advisory partner, we are happy to introduce and facilitate a discussion with current customers. Additionally, you can see many of our customer reviews on Capterra.

At the intersection of People + Product, Quadrant offers the best technology and talent in a single solution.

info@quadrantsec.com

Solutions

MDR / XDR Security Advisory Endpoint 24/7/365 SOC Sagan Analytics Threat Exposure

Company

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Contact

4651 Salisbury Road, Suite 315 Jacksonville, Florida 32256

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